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Flexible Excel and Word Document Processing for SharePoint and .NET Applications
OfficeWriter Support
Support Options
Supported Versions
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Customers with active support contracts can submit support requests online.
If you're interested in getting a support agreement, we have serveral support subscriptions available.
Click here to submit a support request



Support Subscription Packages

Complement your purchase of SoftArtisans products with our annual priority support subscriptions.
Subscription Levels Silver Gold Platinum
Software Updates All Major and Minor Versions
Guaranteed Response Time Next Business Day* 2 Business Hours* 2 hours (24/7/365)
Priority Incidents Per Year 5 Unlimited Unlimited
Pricing 15% of product list price, minimum purchase $1000 20% of product list price, minimum purchase $1500 Contact for pricing:
Through our web-based, email, or phone support, you will save development time by getting questions answered quickly by our knowledgeable technical services engineers. Rest assured that your mission-critical web applications, which use SoftArtisans products, will be protected by fast, quality support and services.
For questions about OfficeWriter, support subscription options, or anything else, please contact SoftArtisans:

Toll Free: 877-763-8278
International: +1 617-607-8800, Option 1

*Business hours are Monday through Friday, 9:00am-5:00pm EST.